We understand that life happens and sometimes appointments need to be changed. As a clinical practice, our time is carefully managed to provide the best care to all clients. This cancellation and refund policy ensures we can operate fairly, ethically, and in accordance with our professional obligations.

Cancellation NOTICE PERIOD

To cancel your session, we require at least 48 hours notice prior to the scheduled appointment.

• With sufficient notice: You may receive a refund of the booking fee.

• With less than 48 hours notice: The booking fee is non-refundable.

This cancellation policy helps us offer cancelled appointments to other clients in need, maintain clinical availability, and ensure fair access to care for all.

Cancellation Fee

The cancellation fee reflects:

• Time allocated by your practitioner

• Preparation for your session

• Lost opportunity to rebook the appointment slot
  

The cancellation fee is the full cost of the booking fee or any payment made to secure your appointment. If no prior payment was made, the fee may be invoiced.

Exceptions:

We understand that illness, emergencies, or other unforeseen events may occur. We will review cancellation requests on a case-by-case basis.

If exceptional circumstances apply, please contact us via phone on 0451 442 316 or email enquiries@keptaethetics.com as soon as possible. We will consider a waiver of the cancellation fee where appropriate and in line with professional obligations.

HOW TO CANCEL

To cancel an appointment:

• Notify us via call/text on 0451 442 316 or email enquiries@keptaethetics.com

• Include your name, appointment date/time, and reason for cancellation.

• Cancellations are valid once you receive confirmation from us.

REFUNDS

Eligibility for Refunds:

• Cancellations made within the required notice period may be eligible for a full or partial refund, minus applicable fees.

• No refunds will be issued for cancellations outside this timeframe, except as required under Australian Consumer Law.

• If we cancel your session, a full refund will be provided.

Refunds are processed to your original payment method within 48 hrs, unless agreed otherwise. Processing times for the refund to reach your account are dependant on your own bank.

Rescheduling

You may reschedule your appointment once without additional fees if at least 48 hours notice is provided.

Rescheduled sessions must occur within 4 weeks of the original booking date. Requests outside this timeframe may be treated as cancellations.

Exceptional cases will be considered on an individual basis.

ACKNOWLEDGEMENT AND AGREEMENT

By booking a session, you acknowledge and agree to this cancellation and refund policy. We believe the notice periods and fees set out above are fair, reasonable, and necessary to protect the professional and clinical integrity of our services.

POLICY UPDATES

This policy may be updated from time to time. It is your responsibility to review the most recent version. Continued use of our services after updates will be deemed acceptance of the revised terms.